Travel Safely

The WP team managed to put me at ease and the most incredible thing is that they didn't need to resolve my issues, but rather helped me resolve everything in the most friendly way possible. Thank you very much!

Marvin's service has been spectacular, very efficient, always attentive and ensures that I never lack for anything. Congratulations, the world needs people like you! A strong hug! I love you, Worldpackers =)

Rebecca is an amazing support agent. You can tell she likes her job and cares about Worldpackers. She’s a keeper, give her a raise or a promotion, best attention 👌🏽

Rebecca was responsive, supportive, and professional. It was my first time having to contact Worldpackers support, and the level of service she provided me with exceeded my expectations. Thank you for all your help, Rebecca.

Thank you so much for all the attention! All the people that talked to me were really kind. And you returned my messages so quickly. Now I'm calm and feeling safe. Thank you so much!

I was attended to when I needed it. In fact, you are available and willing to help solve and assist when we needed it. When I got in touch, I was nervous and insecure about not having a good experience on the exchange, and you helped me, you responded quickly, so thank you very much! Marvin, thank you!!!

They provided excellent customer service, were very friendly and prompt with their messages, and were extremely helpful in answering my several questions. Definitely top-notch customer service!

It was exceptional, I had all the support I needed to help me through difficult times and, on top of that, it was super fast! I have to congratulate Rebecca for her patience and her charisma! It made me feel safe! Thank you again for the excellent work you have done!

The support that Heloísa and the entire team gave me in a time of crisis was wonderful. They were always very quick, empathetic and only made me more certain that it was really worth using the platform. It's a really good difference.

I had an emergency during my trip and fortunately, the team was fast in giving a reply as I needed help immediately. Thank you so much.

I really want to thank you for all the support you have given to me. Your answer was always fast and useful. The attention you provided me, was helpful and made me feel I was not alone in this situation. I appreciate all the help, and will no doubt recommend Worldpackers, as I know even when there is a bad scenario with a host, you are there to help the volunteers through it. Also, I trust the reviewing system will show how things can be with this host, so future volunteers can apply to the experience completely conscious about it, and therefore take their decision to continue or not.

Thank you for the support. The refund was made successfully and quickly.

Amazing support! Fast and efficient.

Best support ever!

As I had already described by email, I am very grateful for the support and care I received during the service. They were very responsive and quick to respond and help me resolve everything in the best way. Congratulations to the entire Worldpackers team!!❤️

Fast and efficient support! The contact was easy and helped me, including making me feel safer about the process (:

I have never met a support team so efficient and willing to accompany the user! Even before I had any problems, Heloisa had contacted me to check that everything was okay with a host from Brazil where I worked, as he had received negative reviews, and Heloisa wanted to make sure that I had not had any mishaps with him. Then, when I had problems with the host where I stayed in Faro, Heloisa resolved the problem expeditiously and without trying to blame me for the situation. I am truly recommending Worldpackers on all the FB groups I am in as they have given me complete confidence in knowing that they legitimately care about the volunteer. I only have words of gratitude for the team and whoever is responsible for the platform policies <3

Rebbeca helped me and was really nice. And even though I ended up not using the insurance, it's good to know that I have it and it was a simple process to get it. Makes me feel safer to use Worlpackers.